Unable to open items in mailbox

We had an issue where we were unable to open any new or old mail in any user’s mailbox.

We then found that the antivirus software was reloaded on the Exchange servers and no exclusions where set. After stopping the antivirus software’s services we were able to open any mail as per usual.

The exclusions where setup and services started.

Exclusion list for Exchange 2003:

EDB,MDB,LOG,NDX,ND4,ND3,ND2,MSL,ML,LDB,DGN,DBF,DBB                  Security Risk Extensions                Ignore

C:Program FilesExchsrvr                                                                                            Security Risk Folder                         Ignore

D:Program FilesExchsrvr                                                                                           Security Risk Folder                         Ignore

E:Program FilesExchsrvr                                                                                            Security Risk Folder                         Ignore

C:Program FilesSymantecSMSMSE4.0ServerTemp                                Security Risk Folder                         Ignore

C:Program FilesSymantecSMSMSE4.0Quarantine                                    Security Risk Folder                         Ignore

D:Program FilesSymantecSMSMSE4.0Temp                                               Security Risk Folder                         Ignore

D:Program FilesSymantecSMSMSE4.0Quarantine                                   Security Risk Folder                         Ignore

C:Program FilesSymantecSMSMSE4.6ServerTemp                                Security Risk Folder                         Ignore

C:Program FilesSymantecSMSMSE4.6ServerQuarantine                    Security Risk Folder                         Ignore

D:Program FilesSymantecSMSMSE4.6ServerTemp                               Security Risk Folder                         Ignore

D:Program FilesSymantecSMSMSE4.6ServerQuarantine                    Security Risk Folder                         Ignore

E:Program FilesSymantecSMSMSE4.6ServerTemp                                Security Risk Folder                         Ignore

E:Program FilesSymantecSMSMSE4.6ServerQuarantine                     Security Risk Folder                         Ignore

C:WINNTsystem32inetsrv                                                                                      Security Risk Folder                         Ignore

D:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

E:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

H:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

C:Program FilesHyperion                                                                                          Security Risk Folder                         Ignore

I:Exchsrvr                                                                                                                          Security Risk Folder                         Ignore

M:                                                                                                                                          Security Risk Folder                         Ignore

Q:Exchsrvr                                                                                                                        Security Risk Folder                         Ignore

D:SMTPLogs                                                                                                                     Security Risk Folder                         Ignore

H:ExcLogs                                                                                                                          Security Risk Folder                         Ignore

C:SESA                                                                                                                                Security Risk Folder                         Ignore

O:EXCHSRVR                                                                                                                    Security Risk Folder                         Ignore

P:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

R:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

S:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

T:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

U:                                                                                                                                           Security Risk Folder                         Ignore

Q:                                                                                                                                           Security Risk Folder                         Ignore

V:Exchsrvr                                                                                                                         Security Risk Folder                         Ignore

W:Exchsrvr                                                                                                                       Security Risk Folder                         Ignore

L:                                                                                                                                             Security Risk Folder                         Ignore

N:                                                                                                                                           Security Risk Folder                         Ignore

I:                                                                                                                                             Security Risk Folder                         Ignore