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User is unable to access his mailbox using Outlook WebApp or with the Outlook client
We had quite a mind twister yesterday with a user that was unable to access his mailbox using his Outlook client nor Outlook WebApp. Some history on this issue: We have a 3rd party company migrating the users to our Exchange systems. This means that some duplicate accounts are being migrated to our Active Directory environment. The duplicate accounts obviously started confusing people and some tech’s deleted wrong accounts and mailboxes etc. Overall it got quite messy a few times. A lot of “decryption of information” is done by the time the incidents reaches my team. This particular problem was quite interesting because we asked the desktop engineer to access Outlook WebApp to test if…
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Outlook Web Access is not showing the same content as in Outlook
I had a very interesting problem today that I’ve never experienced before with Exchange 2003 and OWA. Some users advised that when in OWA the mail shown is a month old and no new mail is shown in OWA newer than the previous month. All e-mail is visible and accessible in Outlook though. I logged onto OWA using the user’s credentials and noted the same. I then saw that the view in OWA is set to messages (which should show all messages) as per below: I then chose unread messages (which shows unread mail but not necessarily all or recent mail) as per below: This showed all unread mail but not the results we…
