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User is unable to access his mailbox using Outlook WebApp or with the Outlook client
We had quite a mind twister yesterday with a user that was unable to access his mailbox using his Outlook client nor Outlook WebApp. Some history on this issue: We have a 3rd party company migrating the users to our Exchange systems. This means that some duplicate accounts are being migrated to our Active Directory environment. The duplicate accounts obviously started confusing people and some tech’s deleted wrong accounts and mailboxes etc. Overall it got quite messy a few times. A lot of “decryption of information” is done by the time the incidents reaches my team. This particular problem was quite interesting because we asked the desktop engineer to access Outlook WebApp to test if…